The competition kicks off at Shiralee B&B in Salisbury, run by Fay Lahiani and her partner Ray Cooper. Marc Harris and Wayne Williams from The Lion Hotel in Pontypool are shocked by the colourful and cluttered dÚcor whereas Damon Lewis from the New Inn in Talgarth is brought to his knees by the cleanliness. At dinner, Fay explains her Tunisian heritage is the inspiration behind the striking B&B design as she hates the dull grey weather in the UK. Come breakfast it's the CCTV that causes concern for Donna and David Bletsoe Brown from The Bluebell Woods in Northampton. Fay and Ray are left shocked and riled up by their guests' comments and want some answers.