The competition kicks off at the modern Park Hotel in Gloucestershire, run by young couple Callum Hogg and Lauren Abraham. Sisters Sue Lewis and Wendy Germann, from Sue's B&B in Wiltshire, are impressed with the colourful dÚcor, but it's not an opinion held by all. During an afternoon rugby training session, Cameron Thomas from The Old Rectory Hotel in Wales has an eye on the competition. At dinner, Sue's extensive experience gives the others food for thought but at breakfast, along with Erika Watt and her bar manager Ellie Gill from The Talbot in Dorset, they are not impressed by having to pay extra. Callum and Lauren are faced with some robust feedback that leaves them wanting answers and thinking not everyone is being fair.