This episode of the documentary follows Ray, a 63-year-old piano tuner who has been coming to the Jobcentre for two years, but his struggles with technology are making his job search difficult to keep up with. Suraya used to work in beauty, before leaving to be a full-time mum for 16 years. Now that her children are grown up, the 48-year-old wants to get back into the industry, but it has evolved more than she'd imagined. Elsewhere, 50-year-old Neil was made redundant eight months ago and is using his savings to get by. He does voluntary work in the community, but needs a paid job to cover his mortgage.