Until now, Linh was sure that she could correctly assess each guest in advance in order to respond to their needs - until she met the Schneider couple in the "Mondial". Just as Raik is considering her for a promotion, Mr. Schneider pushes the otherwise distant Linh to the limits of her professionalism with his contradictory signals. Sometimes the anger has to come out - despite the consequences. The "Mondial" will be saved for the time being if it gets the fifth star. However, Eva does not want to touch the special budget that the company approved for the necessary investments. When she rejects Uli's innovation concept, she owes her an explanation. As expected, Uli reacts with horror when she finds out about Eva's deal with CEO Lehndorf. She begs Eva not to enter into it.