It's the first day and with his hotel pedigree, Spencer is put in charge. Joey is given the lowly job of bell boy, and they're off to a shaky start when he gets lost taking the first guests to their room. Lydia is forced to cover for Ashley, who fails to get up for his breakfast shift. Spencer's management style quickly comes under fire as the first ratings are announced, and things go from bad to worse as the celebs throw a disastrous welcome dinner, with one celeb drunkenly offending a guest. It's a chaotic start to the season - can they turn it around?