Among the stories is that of the patients left with pain and discomfort from side effects of laser eye surgery that are showing no signs of wearing off. Does the ease with which such procedures are available mean people aren't getting enough information about potential risks?Plus the small energy company with big ambitions - and a long list of unhappy customers, including one woman asked to pay a £30,000 monthly direct debit.And, as pet owners reveal problems they have had after buying their animals online, the team asks if the rules need tightening.