The series that goes behind the scenes with council housing officers, in the London Borough of Hounslow, which is one of the most diverse boroughs in the country and is a desirable place to live. Escalating house prices and a burgeoning rental market have left over 3000 households on the council's housing waiting list and there simply aren't enough homes for everyone. With help going to those who need it the most, it's up to applicants to convince housing officers they deserve the keys. Competition is fierce, and the housing officers have to work out who's most in need and whether the story they're hearing is fact or fiction.